FAQs
The noise – is it very noisy as it is going to be sited next to the office?

Unlike other hand dryers, high speed doesn’t have to mean noisy! Some hand dryers can really disturb the peace, but the Tekflo® hand dryers do their business quietly, so you can get on with yours. Rated at an average, very respectable, 72dB meaning that when in full swing, they equate to about the same volume as your living room TV running at sensible level.

Is it easy to install a hand dryer?

Yes. All of our hand dryers are supplied with everything needed to install, including: power lead, fixtures & fittings, brackets and detailed installation instructions. However, we strongly recommend that a qualified electrician installs your hand dryer. We’re also on the other end of the phone if advice is required, so please don’t hesitate to contact us.

What is the typical life span of a Tekflo® hand dryer?

Depending on how many standard cycles the hand dryers endures on a daily basis defines the life span of a hand dryers motor. However, the average life span of a Tekflo® hand dryer based on installation within a high footfall area is approximately 5 years.

Can you invoice by proforma for organisations that issue purchase orders?

Yes – please feel free to email purchase orders through to enquiries@tekflo.com, and we can raise an order/invoice accordingly. Goods will then be dispatched upon receipt of payment.

Can I apply to become a reseller of Tekflo® products?

If you are a wholesaler who is interested in stocking Tekflo® products in your retail locations, we may be able to offer you an additional stockist discount on all models. To check if you qualify for our reseller scheme please contact us. All reseller accounts are manually verified and are usually processed within 3 business days.

Do you offer a trade-price list and how do I get discount?

Rather than offer different customers, different prices, our pricing model is simple, transparent and fair. Our low factory-direct prices and bulk discounts are available to all customers via our online store. Discounts are then available for bulk-buy purchases. To keep things nice and simple, once you reach the allocated quantity breaks – we’ll automatically calculate the discounted price for you at checkout.

Can anyone purchase the hand dryers or is it trade sales only?

Our low factory-direct prices and bulk discounts are available to all customers via our web store. We sell direct to various business sectors worldwide and the trade. We cater to all types of customer enquiries.

Do I get charged for using a credit or debit card?

No – the price you see on this website is the price you pay. We do not charge you an additional fee when paying with credit or debit cards.

Is it cheaper if I order over the phone than ordering online?

No – all prices are set across the board. You can order online or over the phone – whatever is more convenient for you.

Do you deliver Worldwide?

Absolutely – we can ship all over the world, but delivery times do vary. We recommend you contact us before you order so we can give you a more accurate delivery date estimate. Please note that some overseas customers are liable for import taxes or duties levied on their shipment.

Can I collect from you?

Yes – the Tekflo® hand dryer showroom is conveniently located in the East Midlands (Loughborough, Leicestershire), close to the M1. Simply – give us a call to arrange an appointment and we’ll look forward to seeing you.

I have just placed an order on your website – when will I receive the goods?

All hand dryer models are kept in stock and as long as the order is placed before 2.00pm on a working day, UK customers should expect to receive their order the next working day. For international orders, transit times do vary depending on your location; feel free to contact us before you order so we can give you a more accurate delivery date estimate.

Do shipping costs exclude VAT?

Yes – shipping costs do exclude VAT. The VAT element is automatically added for you at the checkout.

How much do you charge for delivery?

We charge a flat-rate delivery fee of £10.00 Ex.VAT to all UK addresses. For international deliveries – we charge based on the actual weight; for an accurate quotation – please use the shipping calculator in the cart. To keep things nice and simple, we’ll automatically calculate the exact price at checkout.

Are Tekflo® hand dryers more cost effective than conventional paper towels?

Yes – as can be demonstrated by the following example. Looking at this on an annual basis … on the assumption that electricity costs £0.095 per kW/Hr, and that a 1.6Kw dryer is used for 200 dries a day for 300 days a year, it would cost approximately £32.40/year. In comparison, assuming 60,000 paper towels were used instead – costs would be more like £450.00/year.

Why are your hand dryers so cheap?

As we manufacture and distribute our own products, we maintain control of the complete supply-chain; this allows you to benefit from the factory-direct prices you see in our online store.

How does Tekflo® compare with other hand-dryer manufacturers and suppliers?

We are the manufacturer and sole distributor of our products; every hand dryer we sell has been designed, developed and made in-house. This allows us to control everything from manufacturing, stock, pricing and quality. This means that you get guaranteed next-day delivery, factory-direct prices and superb support.

Do you stock all items advertised online?

Yes, we stock all hand dryer models in adequate quantities to ensure our customers receive a quick turn around on their required orders.

Which hand dryer is best for my application?

Unfortunately – there’s no one-size-fits-all solution, so our emphasis is on helping you find the right product at the right price. Our hand dryer range is deliberately small, and our website makes it easy for you to visually compare the options and see the key features for each product. If you need any help choosing the right hand dryer for your premises, just let us know and we will be happy to help.

Do you have a showroom we can visit and if so – where are you based?

Yes, we do – the Tekflo® hand dryer showroom premises is conveniently located in the East Midlands (Loughborough, Leicestershire), close to the M1. Why not come and see our hand dryers for yourself? We’ll talk you through our complete hand dryer range and help you choose the right model – and the right finish. And yes, you can try them out too. Give us a call to arrange an appointment and we’ll look forward to seeing you.

Do you offer an installation service?

We do not offer a nationwide installation service. Instead we specialise in the design, manufacture and supply of hand dryer products. However, we may be able to recommend a qualified electrician in your area.

What is your returns policy?

If you are not satisfied with your purchase, just return it to us within 7 days for a full refund. The product must be in a ‘brand new’ condition. Please contact us to let us know if you need to return a hand dryer. We’ll arrange for a courier to collect the unwanted item at an agreed time and location. This will be free of charge. You are only liable for paying for the original delivery charges. This will be deducted from the original purchase amount. Please allow 7-14 working days for us to process your refund.

What warranty is supplied with your hand dryers?

All Tekflo® hand dryers come with a 2-year collect and return warranty as standard. No fuss, no quibbles, in the unlikely event that you experience a problem – we’ll collect, repair, and return your hand dryer at our cost, getting you back up and running in no time at all. Extended warranties are also available – just ask us when you purchase.

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